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Patients will now be able to rate the quality of service at Mater Dei Hospital through a survey that can be filled in on bedside monitors. The system would give hospital management a "real time picture" of the situation in the various wards and of patients' concerns and needs. This is the first time the hospital has an accessible survey to assess its work. In the past, studies were done on its performance but this initiative enables more regular monitoring to be done. The hospital has drawn up two questionnaires, one for the general wards and another specifically for maternity wards. The maternity ward survey addresses its specific services including the breastfeeding clinic.
The survey is filled in anonymously through a freely accessible bedside touch-screen monitor. Patients start by clicking on the ward they are in and, once filled, their replies are immediately fed into a central database that collates the information.
The survey now allowed Mater Dei Hospital to be compared to other hospitals in the EU.
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